Your sector
IT: connecting client commitments and continuity
Your equipment matters. So do the services you promise your clients and the providers you depend on.
Let’s talk about your businessStarting from what you actually do.
An IT company may develop, host, integrate or maintain very different services. The insurance policy must be read in light of the services actually sold, client commitments and outsourced tasks. An overly broad activity description is not enough to clarify the risk.
We distinguish between losses to your own business, its liability towards clients and the equipment it uses. With your IT provider, we compare your backup and recovery arrangements with the information insurers request.
In your day-to-day work
Three situations to examine
- 01
A client tightens its SLA
Availability, response times and the liability required change. Review the commitments and policy limits before accepting a new obligation or providing a certificate.
- 02
A provider becomes essential
Describe the services that depend on a hosting provider or subcontractor. Check how responsibilities are allocated by contract, the options for continuity and the consequences of an interruption at that third party.
- 03
An incident affects your systems or data
Separate response costs, restoration, business interruption and client claims. Organise technical and insurance contacts; data-related notifications are a separate process to assess.
Points to watch
- Professional liability and business liability: clarify how service errors and pure financial losses are treated.
- Your own cyber losses and liability towards third parties: match each cost item to cover, a limit and the applicable conditions.
- Access, backups and recovery: document practices with specialists, without treating the insurance questionnaire as technical certification.
How we support you
We compare your client contracts, stated activities and policies to identify coverage questions. We coordinate discussions with your provider on the information insurers request. The FDPIC guide serves as a reference for assessing obligations in the event of a data breach, without assuming they apply to every incident.
Documents to prepare
- Service catalogue and client contracts/SLAs
- Scope of subcontracting and hosting dependencies
- Policies, endorsements and completed questionnaires
- Inventory of equipment and sites
- Access arrangements, backups and recovery plan prepared with specialists
Frequently asked questions
Your questions
Does cyber insurance replace professional liability insurance?
Not necessarily. Your own losses, data-related liability and service errors need to be assessed separately under the applicable policies.
Who prepares the backup information?
Your IT provider documents how backups work and how restoration is tested. We help you relate this information to the insurer's questions and conditions.
Can a client SLA go beyond the cover available?
Yes. Contractual commitments and cover do not automatically match. Have the limits reviewed before accepting extended liability.
Sources
Let’s talk about your business.
A first conversation to understand your situation, with no obligation. Call us or write to us.