FAQ
Frequently asked questions
The essential answers, with a link to more in-depth content when the subject calls for it.
Working with us
Who do you work with?
Executives, HR managers and businesses in French-speaking Switzerland, particularly SMEs, for the management of their risks, insurance and claims.
How does a first conversation work?
A call or a meeting to understand your business and your concerns. It commits you to nothing.
Contact usDo we keep the decision?
Yes, always. We analyse, explain and recommend; you decide.
Our methodWhat information about our relationship should we receive?
Information about our identity and the framework of our support is gathered on a dedicated page.
Client informationContracts and renewal dates
When should we review our insurance?
At least once a year and with every significant change: growth, new premises, new activity.
The annual checklistCan a contract be cancelled at any time?
No, not as a general rule. The options depend on the contract and the legal framework.
Situations to checkWill an audit lower our premiums?
That is not guaranteed. An audit gives an accurate picture, which may reveal savings as well as additional needs.
The I-MAGE auditEmployees and absences
Who should we contact when an employee is off work for an extended period?
Depending on the cause, the sickness daily allowance insurer or the accident insurer, and depending on the duration, other parties.
Coordinating an absenceDo you offer training for HR?
Yes, workshops based on your own contracts and situations.
HR workshopsClaims
What should we do in the first hours after a loss?
First, bring people to safety. If it can be done without risk, limit the damage and keep anything that may be useful. Document the situation, follow the instructions of those on site and contact us.
Claims managementCan you guarantee compensation?
No. We defend your interests on the basis of the contracts and the facts; the decision lies with the insurer.
Your question isn’t listed?
A first conversation to understand your situation, with no obligation. Call us or write to us.