Support
360° claims management
When the unexpected happens, a contact who knows your contracts and defends your interests.
The essentials
A loss always comes at the wrong time. That is when the quality of a contract — and of the support around it — is revealed.
Our 360° approach considers the claim as a whole: the damage, but also the people, the continuity of the business and the other contracts concerned.
The situations concerned
- Fire, water damage or theft at your premises.
- An employee's accident or long-term illness.
- A claim from a client or a third party.
- Disagreement with an insurer about cover.
How we support you
- Help with notification and putting the file together.
- Identifying all the contracts potentially concerned.
- Following exchanges with the insurer and the experts.
- A critical reading of decisions and a reasoned discussion where justified.
Before deciding
Points to examine
- 01Notification deadlines.
- 02Measures to limit the damage.
- 03Preserving evidence.
- 04Lessons learned for prevention.
How it works
How we move forward together
- Step 1
Alert
You contact us as soon as possible; we indicate the first measures and the useful documents.
- Step 2
Notify
We prepare or check the notification to the insurer or insurers concerned.
- Step 3
Follow up
Correspondence, expert assessments, additional information: we follow the file and keep you informed.
- Step 4
Examine the decision
We read the insurer's decision and explain what it means.
- Step 5
Learn the lessons
Once the claim is closed, we look at what can be improved in prevention or in the contracts.
Frequently asked questions
Your questions
What should we do in the first few hours?
First make sure people are safe. If it can be done without risk, limit the damage and keep anything that may be useful. Document the situation, follow the instructions of the emergency and other professionals on site, and contact us.
Can you guarantee compensation?
No. Cover depends on the contract and the facts. We defend your interests on the basis of what the contracts provide.
Do you deal with claims involving people?
Yes, in particular to coordinate absence cases between several insurers and to support the employer.
What if we disagree with the insurer?
We examine the decision and the arguments. If a discussion is justified, we conduct it; if legal proceedings are necessary, that is a matter for a lawyer or for legal protection insurance.
Are claims that predate our collaboration followed up?
We can discuss this case by case at the first meeting.
Related services
Let’s talk about your business.
A first conversation to understand your situation, with no obligation. Call us or write to us.